Diagnosed incidents and described accurately to developers technical issues for correction beyond our departmental scope. For notepad documentation, and assigned cases accordingly. Employed experience and training to troubleshoot software and hardware problems via email and telephone, utilizing remote support tools such as Timbuktu Pro and Bomgar.
Relate, link, and assign incidents to the appropriate teams and escalate when systemic issues when needed Installed, modified, and repaired hospital software Managed Sentillion Vergence configuration for doctors and nurses hospital wide Created the IT Service Desk New Hire Manual Maintained daily performance of computer systems and hospital mobile devices Walked customers through problem solving processes Held a 3 months record of second place most resolved incidents.
Prioritized and implemented requested changes to Healthcare systems, Allscripts and in-house applications. Created, delegated and monitored Remedy, depending on the nature of the reported problems.
Provided technical support for corporate users to include setting up computers, passwords, rights and responsibilities using Active Directory Computers and Users. Notified customer of issue status and follows-up with customers to ensure problems have been resolved satisfactorily.
Performed password resets, break fix, printer support, network connectivity and VOIP troubleshooting. Created tickets in HEAT ticketing system and followed up on tickets to provide resolutions for end users.
Used I3 to maintain client queues and answer calls in a timely manner. Assisted 7 different clients in resolving technology-related problems such as software, hardware, mobile devices, and internet connectivity. Worked in a self-motivated environment with frequent changes in policies and procedures. Create the perfect job-worthy resume effortlessly in just a few clicks!
Build a Resume Now. Troubleshot system performance in absence of System Analyst or the Director ensuring technical and support control efficiency. Assisted with launching new start up programs working closely with personnel to perform suitability reviews by learning and implementing protocols and engaging client awareness.
Prepared correspondences, maintained client appointment logs and records, and provided ongoing support to build rapports and disseminate information. Attended medical presentations and seminars to ensure thorough knowledge and awareness regarding latest and new healthcare product on the market. Subnetted a Class C network ID to provide 5 subnets, each subnet supporting 30 hosts. Configured a network, using a Catalyst switch, Windows Server R2 and Windows 7 clients and applied the new subnet addresses and new subnet masks.
Disabled Windows Firewall on host machines to allow connectivity in the segregated network. Responsible for assisting our Network team with monitoring the Windows R2, and Servers. Installed, repaired, maintained, and upgraded Windows desktop and Windows notebook computers. Use your resume to show the company that you are able to handle all the specific job requirements and meet their help desk position needs. Your mailing address Your phone numbers Your email address. To secure a position of help desk specialist where my technical problem-solving skills are well utilized.
A skilled help desk professional with over X years experience providing user support and solutions in high demand work environments. Proven track record of efficiently diagnosing and resolving complex customer issues within agreed time scales. In-depth knowledge of a range of software applications and operating systems. An independent and results-driven worker with a strong commitment to increasing staff productivity.
Objective is the important part of your resume. It will help to demonstrate your qualification and skills. Obtaining for the job position as help desk operator in corporation where I can use my motivation troubleshoot software problems and find out resources.
Help Desk Resume Objective. Representing a growing need with the proliferation of computer technology, help desk workers provide technical assistance to users either in person or remotely. The position requires a strong knowledge of computers including hardware components as well as common software and operating systems.
A help desk resume that shows that an associate specializes in a particular field can help to put an associate at the higher end of that range. At the present time, there are approximately million help desk associates employed in the United States. Objective. Examples: Seeking a position as a help desk technician in a demanding work environment. To secure a position of help desk specialist where my technical problem-solving skills are well utilized.
Top 22 Help Desk Resume Objective Examples You Can Use Right Away. When writing a resume or cv for a help desk job, you can make it more impactful with a well targeted objective statement. The following is an example of a resume for a help desk support role. The resume includes a summary of qualifications section.. Help Desk Support Resume Example. STACY PATTERSON. S. Enola Drive, Enola, PA · () [email protected] SUMMARY OF QUALIFICATIONS.